How can I place an order?

You can place your order by phone (0203 808 9555) or email ( or via our website (


Can shipping and billing addresses differ?

Yes. At the end of your order, you have the option to enter a separate delivery address and billing address.


When will my order be shipped?

Orders are processed during the office opening hours Monday to Friday. If you place your order before 13:00, the package usually leaves the same day.


When will my order be delivered?

Delivery occurs Monday to Friday (except holidays) and requires a signature. It usually takes 2-4 working days to arrive. Once the order is confirmed by one of our agents, delivery scheduled by either DHL or UPS. Doc Save GmbH reserves the right to choose which service to use for the delivery of your parcel.


How much are the shipping costs?

Orders placed that are over the value of £130.00 net will qualify you for free delivery, otherwise the delivery cost is £8.90 which is added the net total.


Can I track the shipping status of my order?

When processing your order, we can send your email address to the carrier so that they can send you a tracking number. You can also contact us by phone or email to request the tracking number.


Do the prices shown on the website include VAT?

No. All prices shown on the website are tax free. The VAT will be added to the cart when the order is placed.


When should I pay for my items?

At Doc Save, you are required to pay for your items within ten days of the date shown on your invoice.


What payment methods are there?

Our standard payment method is payment by bank transfer. The bank details for the bank transfer can be found on your invoice, these are:

bank name: WorldFirst UK Ltd
account holder: Doc Save GmbH
sort code: 23-68-24
account number: 60085495


Can I return item(s)?

If the items are unsatisfactory, you have the right to return them for up to 14 days upon receipt of your order. In the event that you would like to return an item or your entire order, please contact customer services via email ( or phone (0203 808 9555).



Free delivery from £130.00 net order value,
otherwise £8,90 net

Customer Service

Customer service and order service,
Mon-Fri 8am to 5pm

T : +44 (0) 203 808 9555


You have the right to return your items within 14 days of receipt.